Marineland LEDs Not a Bargain

by John Tullock

Based on reports from Dealer Lounge members, Marineland LED lighting systems may be cheap and widely available, but the company has problems with customer service issues. Here is what one dealer told us:

“They have absolutely awful customer service. Why would we want to subject our customers to horrible service? Our customer service skills are what help us stand out against the competition. This affects us in two ways. First, 0ur customers lose trust in our suggestions and don’t buy as much. Second, when they return defective items to us, we will not be able to get them made up by Marineland, which costs us money and reduces our profitability.”

Poor customer service from manufacturers affects both dealers and their customers. I say support the companies that support you, even if it costs a little more.


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Discussion · 2 Comments

There are 2 responses to "Marineland LEDs Not a Bargain".
  1. happyparadisetravels says:

    December 7, 2012 at 7:40 am

    Outstanding post we need to spread the word about this internet site.You need to have much more interest .

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  2. Tony says:

    December 14, 2013 at 1:56 pm

    I have had the reverse experience with a customer contacting Marineland with defective LED reef light and they replaced with a reef capable with timer at no cost and paid shipping for return of regular strip. He was Very satisfied with my recommendation and result.

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